Are you looking for a job? Then keep looking.
We've got a mission for you instead. You're the best at what you do. You don't just want a job. You're looking for the ultimate challenge. In a team that knows no limits. Because you don't either.
Welcome to Advertima. We combine machine learning, computer vision and big data to create reactive and personalized experiences in the real world. Imagine a future where you only get confronted with relevant information - always perceived as a positive experience. That’s exactly what we strive for.
In short: We are a Tech-Startup and we develop an AI-driven marketing technology for personalized and fully-automated customer interaction. The mission is to merge the physical and online world seamlessly and to cover the whole customer journey. Our software is already operational with prominent clients, and now it is time to conquer the world. You want to help shape our success story?
Join our Customer Services team as Customer Success Manager / Consultant.
- You are the SPOC for your accounts
- Define success factors for your accounts, take actions to reach them and track the progress accordingly
- Ensure that your accounts are satisfied with us and our solution
- Develop and grow our internal customer success tools and processes
- Consult our customers on how our technology will impact their business
- Analyze our customers' audience and visitor data, prepare reportings and derive data-driven insights and actions
- Analyze problems and requirements, inspire our customers with the execution of workshops, create and test technical concepts and implement them together with the team
- Develop, validate and improve our consulting offering
- BSc or MSc in Business Administration or similar field
- 3+ years of relevant experience, preferably in the SaaS sector
- Excellent consulting skills and know how to advise customers in order to make their businesses more successful
- Experience with marketing software is a huge plus
- You stay on top of things even in hectic situations
- Excellent client-facing and communication skills
- Fluent in German and English (verbal and written)
- Highly action-oriented, result-driven and solution-focused
- Strong Team player & lots of passion
What we offer...
- An international, young and highly motivated team of start-up professionals
- A fast-paced, dynamic and innovative working environment
- The opportunity to strongly impact on the future of Advertima
- An organizational model that distributes power across peers
- A workplace in the modern Y&R Coworking Space (ZH) and/or STARTFELD Innovation Hub (SG)
- Flexible vacation policy
- Competitive compensation
- Phantom stock options
Ready for the mission? Don't keep us in suspense.